Kalarna's AI chatbot does the equivalent work of 700 full-time humans

I want to talk about chatbots.

This week, Klarna, one of the leaders in the 'buy now pay later market', shared something extraordinary.

Their latest chatbot handles the workload equivalent to 700 human agents.

Just one month post-launch, and the results speak volumes:

→ Resolution times are cut by 80%

→ AI handles two-thirds of customer inquiries

→ Klarna will see an estimated $40 million boost in profits this year

The crux of their model? Stellar customer support, redefined through AI, achieving scale and efficiency previously unimaginable.

Klarna's CEO's said something intriguing - "Everyone's on it, and nobody's on it".

This is a wake-up call.

It's clear that AI's corporate adoption (at Klarna and other companies) is just the tip of the iceberg.

We need to reflect on the broader implications of AI on work and employment.

Because if AI reduces the need for human labour, we need to rethink our economic structures to accommodate this new reality?

The rise of AI in the corporate sphere is undeniable.

But for every case study like Klarna's that sees the light of day, countless others remain under wraps...

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